Let's be responsible together
If your pet is experiencing an emergency, our clinics will do everything they can to provide them with the care that they need. The staff will let you know of the measures put in place before the appointment.
You are returning from a trip?
If you have travelled outside Canada in the last 14 days, you must notify the staff before your appointment.
You have been in contact with someone who has tested positive for COVID-19
If before or after your appointment, you have, experienced any symptoms (fever, cough, breathing difficulties), tested positive or been in contact with someone who has tested positive, please notify the clinic as soon as possible.
1. Wear a mask
Please wear your mask at all times, even if you are vaccinated.
2. Wash your hands
Disinfecting our hands is now a part of our daily routine. Please be sure to use the hand sanitizer when you arrive and when you leave the facility. We know that your hands must be irritated from washing them so often, but doing so is for you and the staff’s safety.
3. Adhere to physical distancing
You must adhere to physical distancing inside the facilities. The government is currently enforcing a physical distance of one metre.
4. Avoid all contact
So long as the pandemic continues, it is important to avoid physical contact with the staff and refrain from petting other animals in the waiting room.
Patience and respect
The pandemic has brought on many challenges in the veterinary field, including a significant increase in demand. Rest assured that our experts are doing everything they can to provide you with the best service possible.
Why are we busier than usual?
How can you positively contribute to the situation?
Lockdown lifting and return to in-person work
Frequently Asked Questions
Cats, ferrets and some species of hamsters and rabbits are very susceptible to COVID-19. No need to panic, however, if your cat, ferret, hamster or rabbit contracts the virus, since its impact is usually minor. As far as we know, rabbits do not seem to display any clinical symptoms.
Generally, dogs are not susceptible to COVID-19, but it is not impossible for them to contract it. Note that if you have COVID-19, you can infect your pet.
In rare cases, your pet can display a wide range of clinical symptoms. Generally, however, your animal may not show any symptoms of the virus or only benign respiratory symptoms accompanied by, nausea, vomiting and diarrhea. The best way to tell if it’s COVID-19 is by taking an appointment in one of our facilities near you. A professional will be able to confirm the diagnosis and give you instructions.
So far, there is no evidence indicating that animals can directly spread COVID-19 to humans. If yourpet has COVID-19, we recommend that you follow these precautions for 14 days:
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